Customer Experience Specialist | Flexible Hours & 25 Days

SAICA NATUR UK LTD; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25 days holiday a year plus bank holidays

company pension

free onsite parking

flexible shift choice

option to trade holidays

Job summary

SAICA NATUR UK LTD seeks a Customer Service Associate based in Partington, Manchester. This full-time position involves leading customer interactions from order to invoicing, effectively utilizing both phone and email communication.

The ideal candidate will have excellent communication skills, be proficient in Microsoft Office, and have prior customer service experience. The role offers competitive salary and benefits including 25 days holiday, company pension, and flexible shifts.

Qualifications

• Proficient in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong team player.
• Attention to detail and willingness to learn.
• Previous experience in customer service.

Responsibilities

• Achieve day-to-day operational targets.
• Ensure timely and accurate completion of daily workload.
• Follow up on customer interactions.
• Organise workflows to meet customer timeframes.
• Address customer questions about services.
• Collaborate with National Account Managers.

Skills

Microsoft Office proficiency

Verbal and written communication skills

Team player

Attention to detail

Customer service experience

Education

GCSEs (General Certificate of Secondary Education)

Job description

SAICA NATUR UK LTD seeks a Customer Service Associate based in Partington, Manchester. This full-time position involves leading customer interactions from order to invoicing, effectively utilizing both phone and email communication.

The ideal candidate will have excellent communication skills, be proficient in Microsoft Office, and have prior customer service experience. The role offers competitive salary and benefits including 25 days holiday, company pension, and flexible shifts.