Customer Service Advisor - Part Time

Confidential; Manchester, Salford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

34 days holiday

Birthday off

Incentive trips to places like Vegas,

Office with games room

Bar and flexible workspace

Fresh fruit and smoothies

Employee healthcare

Job summary

Confidential in Manchester is seeking a Customer Experience Executive to join a fast-paced team. You will act as the frontline ambassador, handling customer needs with passion, integrity, and professionalism while representing the business in communications across WhatsApp, email, calls and online reviews.

Full training is provided, and an outgoing attitude will help you build strong customer relationships, solve complex queries, and thrive in a dynamic service environment with excellent salary

Qualifications

• No prior customer service experience required; full training provided.
• Strong attitude and willingness to learn.
• Ability to deliver world-class customer experience.

Responsibilities

• Deliver a world class customer experience
• Manage all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews
• Completing HR related enquiries - confirming employment status to HMRC and completing references
• Processing the end of contract journey - pension and holiday pay refund before P45ing
• Educating and enlightening queries relating to payments, expenses and payslips
• Facilitating financial success by providing access to pensions and employee benefits portal

Skills

Customer service

Communication

Problem solving

Teamwork

Under pressure

Tools

WhatsApp

Email

Trustpilot

Google Reviews

Job description

Would you like to be part of an employee owned business who has been voted in the UKs top 50 best small companies to work for? This is an organisation that really prides it'self on its employee culture which is at the forefront of everything it does.

As a Customer Experience Executive you will be tasked with working in a fast paced enviroment where you are tasked with representing the business as a frontline ambassador, been the first point of contact for all of their customers needs.

Delivering a service for our customers with passion, commitment and resilience whilst displaying the fundamental customer service principals in a courteous and professional manner is a minimum requirement for this role. Being able to work under pressure either individually or as part of a team the role suits itself to an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems and handle the more complex queries whilst remaining calm and professional in a fast-paced customer service setting.

Duties inc:

• Deliver a world class customer experience
• Act with honesty and integrity when delivering service support
• Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews
• Completing HR related enquiries - confirming employment status to HMRC and completing references
• Processing the end of contract journey - pension and holiday pay refund before P45ing
• Educating and enlightening queries relating to payments, expenses and payslips
• Facilitating financial success by providing access to pensions and employee benefits portal

You dont neccessarily need to have previous CS experience as full training will be provided but you must have the right attitude to work.

As well as a fantastic starting salary, the company has some superb benefits which inc 34 days hol + birthday off, Incentive trips to places like Vegas, Barcelona and New York, Brand new office with games room, bar and flex working space, fresh fruit and smoothies, access to employee healthcare.