Customer Experience Specialist - Multichannel Support

Motorpoint; Glasgow; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Staff discount on cars and finance

Discounts and cashback at high street/

Smart Tech partnership with Currys

Cycle to work

Pension

Healthcare

Enhanced Parental Leave

Employee Assistance Programme (EAP)

Training and development

Quarterly team socials

Team feasts

Scratch card rewards

Sharesave (SAYE)

Job summary

Motorpoint in Glasgow is seeking a Sales Support to deliver first-class service, handle administration and use our CRM to resolve customer cases. You will engage with customers face-to-face and over the phone, ensuring smooth handovers and timely responses.

With a full UK driving licence and strong communication and teamwork skills, you’ll contribute to a positive customer experience. This permanent 40-hour role includes weekend shifts and a monthly bonus.

Qualifications

• A full UK driving licence is essential.
• Experience delivering great customer service.
• Strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• A customer-focused attitude and alignment with our values.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face
• Managing administration tasks and resolving customer queries with efficiency
• Using our CRM system to track and resolve customer cases
• Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
• Liaising with internal teams to resolve enquiries and complaints
• Working as part of a team to ensure customer service (NPS) targets are met every month

Skills

Customer service

Communication

Organisation

Teamwork

Administration

Tools

CRM system

Job description

Motorpoint in Glasgow is seeking a Sales Support to deliver first-class service, handle administration and use our CRM to resolve customer cases. You will engage with customers face-to-face and over the phone, ensuring smooth handovers and timely responses.

With a full UK driving licence and strong communication and teamwork skills, you’ll contribute to a positive customer experience. This permanent 40-hour role includes weekend shifts and a monthly bonus.