Customer Experience Pro: High-Volume Support & Transformation

Sanderson Recruitment Plc; North East; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sanderson Recruitment Plc, in partnership with a leading global provider of ICT services, is seeking a Customer Experience Specialist to deliver a first-class customer experience in a fast-paced contact centre environment.

The role focuses on resolving queries at first contact, contributing to quality standards, supporting training, and adapting to changes with a strong emphasis on customer focus, teamwork and personal development.

Qualifications

• Customer focus: committed to building excellent relationships with customers and understanding their needs.
• Team working: collaborate with others and share knowledge across teams.
• Personal development: continuously improve skills and seek growth opportunities.
• Flexibility: adapt to changing plans and information with a positive attitude.

Responsibilities

• Handle high volumes of calls (150+ per day).
• Resolve customer queries on first contact while meeting quality standards.
• Participate in training, coaching and support sessions to improve customer experience.
• Support change initiatives and act on customer feedback and technical issues.

Job description

Sanderson Recruitment Plc, in partnership with a leading global provider of ICT services, is seeking a Customer Experience Specialist to deliver a first-class customer experience in a fast-paced contact centre environment.

The role focuses on resolving queries at first contact, contributing to quality standards, supporting training, and adapting to changes with a strong emphasis on customer focus, teamwork and personal development.