Customer Experience Specialist — Fast-Paced Call Center

Sanderson Recruitment Plc; Waldridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Customer Experience Specialist for our Durham contact centre. The role is full-time, typically 37.5 hours per week, with a 12-month initial duration and a focus on delivering outstanding customer service.

You will handle high volumes of calls, resolve issues on first contact, and work with your team to meet QA, compliance and customer satisfaction targets. Ongoing training and development are provided.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach with a passion for delivering excellent service.
• Good IT and computer literacy.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-working skills with a positive and flexible attitude.
• Willingness to learn and continuously develop.

Responsibilities

• Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
• Handle a high volume of inbound calls (typically 150+ calls per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in ongoing training, coaching and personal development activities.
• Work collaboratively with colleagues to achieve team objectives.
• Support business improvements by identifying customer trends and escalating technical issues where appropriate.
• Ensure all legal, regulatory and compliance requirements are followed.

Skills

Customer service

Verbal communication

Interpersonal skills

IT literacy

Fast-paced environment

Teamwork

Willingness to learn

Job description

Sanderson Recruitment Plc is seeking a Customer Experience Specialist for our Durham contact centre. The role is full-time, typically 37.5 hours per week, with a 12-month initial duration and a focus on delivering outstanding customer service.

You will handle high volumes of calls, resolve issues on first contact, and work with your team to meet QA, compliance and customer satisfaction targets. Ongoing training and development are provided.