Customer Experience Specialist - Fast-Paced Call Center

Sanderson Recruitment Plc; Lancashire; On-site; GBP 21,000 - 29,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Customer Experience Specialist to join our busy contact centre in Blackpool. The role is full-time, 37.5 hours per week, with an initial 12-month duration.

You will deliver excellent service, resolving queries at first contact and supporting continuous improvement efforts. Ideal candidates will have prior customer service experience, strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• Experience in customer service or contact centre environments.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach and desire to deliver excellent service.
• Good IT and computer literacy.
• Ability to work in a fast-paced, target-driven setting.
• Collaborative team player with flexibility and a positive attitude.
• Willingness to learn and develop.

Responsibilities

• Deliver a first-class customer experience by resolving queries at first contact.
• Handle a high volume of inbound calls (150+ per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in training, coaching and personal development.
• Work with colleagues to achieve team objectives.
• Support improvements by identifying customer trends and escalate issues.
• Ensure all legal, regulatory and compliance requirements are followed.

Skills

Customer service

Communication

IT literacy

Fast-paced environment

Teamwork

Learning mindset

Job description

Sanderson Recruitment Plc is seeking a Customer Experience Specialist to join our busy contact centre in Blackpool. The role is full-time, 37.5 hours per week, with an initial 12-month duration.

You will deliver excellent service, resolving queries at first contact and supporting continuous improvement efforts. Ideal candidates will have prior customer service experience, strong communication skills and the ability to work in a fast-paced environment.