Customer Experience Specialist – Fast-Paced Retail

Marks & Spencer Plc; Leicester Forest East; Presencial; GBP 17.000 - 23.000; A tiempo parcial

Descripción de la vacante

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of our store, delivering exceptional service and product knowledge to customers. You will be resilient, work under pressure, and use digital tools to enhance the shopping experience.

Candidates must be 18+ and available for early shifts; flexibility to work across different store areas and peak periods is essential. This is a frontline, customer-facing role in a fast-paced retail environment.

Formación

• Must be 18 years or older due to health and safety policy.
• Ability to work early mornings.
• Deliver high-quality service at pace in a busy retail environment.
• Flexible to work across different store areas.

Responsabilidades

• Provide five-star customer service and product advice to shoppers.
• Utilise Sparks App and in-store devices to assist customers.
• Work collaboratively with team to keep store running smoothly.
• Be adaptable to changing shift patterns and store needs.

Conocimientos

Customer service

Team player

Digital tools proficiency

Herramientas

Sparks App

Descripción del empleo

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of our store, delivering exceptional service and product knowledge to customers. You will be resilient, work under pressure, and use digital tools to enhance the shopping experience.

Candidates must be 18+ and available for early shifts; flexibility to work across different store areas and peak periods is essential. This is a frontline, customer-facing role in a fast-paced retail environment.