Frontline Customer Assistant - Flexible Shifts & Fast-Paced

Marks & Spencer Plc; Kilmarnock; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc is hiring for a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, advising customers, and contributing to store growth. The role requires resilience, teamwork, and a readiness to adapt to varying shifts in a busy retail environment.

Excellent customer interaction, product knowledge, and a proactive approach will help you thrive. Digital tools like Sparks App will be used to enhance service and ensure customer needs are met

Qualifications

• 18 years of age or older.
• Retail or food service experience is preferred.
• Willingness to work flexible shifts across the store.

Responsibilities

• Provide frontline customer service in the Food section.
• Confidently recommend and sell our latest food products to customers.
• Maintain high-energy, fast-paced service during peak hours.
• Assist across different store areas as needed.
• Use in-store digital tools to support the customer experience.

Skills

Customer service

Communication

Team player

Job description

Marks & Spencer Plc is hiring for a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, advising customers, and contributing to store growth. The role requires resilience, teamwork, and a readiness to adapt to varying shifts in a busy retail environment.

Excellent customer interaction, product knowledge, and a proactive approach will help you thrive. Digital tools like Sparks App will be used to enhance service and ensure customer needs are met