Customer Assistant - Fast-Paced, Flexible Shifts & Digital Tools

Marks & Spencer Plc; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc is seeking Customer Assistants to be at the frontline of the UK’s fast-growing retailer. You’ll deliver five-star service, help customers with product knowledge, and work across store areas to meet demand head-on.

As a brand ambassador, you’ll use Sparks App and in-store devices to enhance the customer experience, stay sharp during peak times, and contribute to a high-energy, supportive team environment.

Qualifications

• Willingness to work flexible shifts, including early mornings and weekends (subject to business needs).
• Demonstrated customer-focused service with a positive, can-do attitude.
• Comfort with using digital tools to assist customers in-store.

Responsibilities

• Deliver five-star service to customers at pace.
• Assist customers with product knowledge and recommendations.
• Work across different store areas to support store operations.
• Be a resilient brand ambassador and support a seamless shopping experience.

Skills

Customer service

Teamwork

Digital literacy

Strong communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is seeking Customer Assistants to be at the frontline of the UK’s fast-growing retailer. You’ll deliver five-star service, help customers with product knowledge, and work across store areas to meet demand head-on.

As a brand ambassador, you’ll use Sparks App and in-store devices to enhance the customer experience, stay sharp during peak times, and contribute to a high-energy, supportive team environment.