Food Frontline Associate - Fast-Paced Customer Experience

Marks & Spencer Plc; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in the Food section to deliver high‑quality service in a fast-paced setting. The role focuses on product knowledge, helpful recommendations, and driving customer satisfaction across busy periods.

You will be a resilient team player able to adapt to varying shifts and store needs, embracing digital tools to ensure customers get what they want when they want it.

Qualifications

• Experience delivering five-star service in a high-pressure environment.
• Able to build knowledge of M&S Food products and help customers with recommendations.
• Comfortable using digital tools to enhance the shopping experience.

Responsibilities

• Provide frontline customer service in the Food section.
• Sell products and raise the bar on customer experience.
• Be flexible across store areas and shifts.

Skills

Customer service

Communication

Teamwork

Education

18+ eligible to work in UK

Tools

Sparks App

Job description

Marks & Spencer Plc is seeking a Customer Assistant in the Food section to deliver high‑quality service in a fast-paced setting. The role focuses on product knowledge, helpful recommendations, and driving customer satisfaction across busy periods.

You will be a resilient team player able to adapt to varying shifts and store needs, embracing digital tools to ensure customers get what they want when they want it.