Nightshift Customer Assistant: Fast-Paced Retail & Service

Marks & Spencer Plc; City of Edinburgh; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of our busy stores. You’ll provide five-star service, share product knowledge, and help customers find what they need with a friendly, can-do attitude.

You’ll work across store areas, thrive under pressure, and stay digitally confident using Sparks App and in-store devices to enhance the shopping experience. The role suits someone flexible about shifts and ready to roll up sleeves to drive sales.

Qualifications

• Frontline retail experience and customer service orientation.
• Comfort using digital tools to assist customers.
• Flexibility to work across store areas and shifts.

Responsibilities

• Deliver five-star customer service at pace.
• Advise on products and upsell new lines.
• Be a team player and support store operations.

Skills

Customer service

Teamwork

Digital literacy

Sales skills

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of our busy stores. You’ll provide five-star service, share product knowledge, and help customers find what they need with a friendly, can-do attitude.

You’ll work across store areas, thrive under pressure, and stay digitally confident using Sparks App and in-store devices to enhance the shopping experience. The role suits someone flexible about shifts and ready to roll up sleeves to drive sales.