Customer Experience Specialist - Digital Banking & Fraud Awareness

HSBC Group; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Specialist in Croydon to deliver excellent customer service and educate users on digital banking. The ideal candidate will have strong communication skills and a passion for helping customers. The role offers training, competitive pay, and attractive benefits such as holidays and healthcare. Join a team that values customer experience and supports diverse customer needs.

Benefits

Holidays

Health care

Retirement contributions

Qualifications

• Ability to support customers with varying needs.
• Capable of educating customers on digital platforms.

Responsibilities

• Provide outstanding service to customers.
• Educate customers on digital banking solutions.

Skills

Excellent communication skills

Customer service orientation

Job description

Customer Experience Specialist - Digital Banking & Fraud Awareness

Posted: 01/12/25

Recruiter: HSBC

Reference: 3037818299

Type: Permanent

Salary: £26,000 Annual

Location: Croydon, London

A leading financial institution in Croydon is seeking a passionate Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role requires excellent communication skills and the ability to support customers with varying needs. You will receive full training and competitive compensation, alongside attractive benefits including holidays, health care, and retirement contributions.