Customer Experience Specialist (Branch & Virtual)

Skipton Building Society; Bournemouth; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Holiday trading scheme

Employer matched pension contributions

Private medical insurance

Salary Sacrifice for car

Employee Assistance Programme

Job summary

Skipton Building Society is hiring a Customer Service Consultant to support our Bournemouth branch. You will greet customers in-branch and on the phone, understand their savings needs, and offer information on our products and services with a friendly, professional approach.

You will join a team-focused environment that values listening, problem solving, and delivering first-class service to help customers achieve their financial goals. The role is full-time and branch-based.

Qualifications

• Previous experience interacting with customers.
• Willingness to work in banking/building society context.
• Ability to thrive in a collaborative, one-team environment.

Responsibilities

• Be the first point of contact in-branch and over the phone.
• Understand customer needs and provide tailored solutions.
• Listen carefully and help customers achieve their financial goals.
• Proactively reach out to customers and discuss support options.
• Maintain accurate records and assist vulnerable customers respectfully.
• Adhere to policies and participate in training and coaching.

Skills

Customer service

Teamwork

Time management

Adaptability

Job description

Skipton Building Society is hiring a Customer Service Consultant to support our Bournemouth branch. You will greet customers in-branch and on the phone, understand their savings needs, and offer information on our products and services with a friendly, professional approach.

You will join a team-focused environment that values listening, problem solving, and delivering first-class service to help customers achieve their financial goals. The role is full-time and branch-based.