Branch Customer Experience Consultant (12-Month FTC)

Skipton Building Society; Kingston; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + holidays

Holiday trading scheme

Pension contributions (10%)

Employee Assistance Programme

Volunteering days (3 per year)

Mortgage and savings accounts

Training and development

Private medical insurance

Salary Sacrifice car scheme

Job summary

Skipton Building Society is seeking a Customer Service Consultant for a 12-month fixed-term contract at the Kingston branch, working 36 hours per week to cover branch operating hours. The role focuses on greeting customers, understanding needs, and offering information about savings products and services with a friendly, professional approach.

You will engage customers face-to-face and via phone, maintain accurate records, and support vulnerable customers while upholding Skipton's standards and

Qualifications

• Experience interacting with customers in person or over the phone.
• Ability to navigate customer conversations and identify needs.

Responsibilities

• Be the first point of contact in-branch or over the phone.
• Engage and understand customers' needs and provide tailored solutions.
• Listen to customers and offer personalised financial options to meet goals.
• Proactively reach out to customers to discuss how Skipton can help.
• Maintain accurate customer records within internal systems and support vulnerable customers.

Skills

Customer service experience

Communication skills

Job description

Skipton Building Society is seeking a Customer Service Consultant for a 12-month fixed-term contract at the Kingston branch, working 36 hours per week to cover branch operating hours. The role focuses on greeting customers, understanding needs, and offering information about savings products and services with a friendly, professional approach.

You will engage customers face-to-face and via phone, maintain accurate records, and support vulnerable customers while upholding Skipton's standards and