Customer Insight & Experience Specialist

Confidential; Shirley; Sur place; GBP 29 000 - 35 000; Plein temps

Résumé du poste

Confidential is seeking a Customer Experience Coordinator to turn customer feedback into meaningful change across the business. The role focuses on ownership of feedback programmes, trend analysis, and producing reports that drive service improvements.

You will collaborate with multiple departments and stakeholders to enhance customer journeys and outcomes. The ideal candidate will have CX or customer insight experience, strong analytical abilities, and excellent communication to present

Qualifications

• Experience working within Customer Experience (CX), Customer Insight, Service Improvement or a similar role.
• Strong analytical skills with the ability to interpret customer feedback and data and turn findings into practical recommendations.
• Excellent organisation skills with the ability to manage multiple projects and priorities simultaneously.
• Confidence building relationships and engaging with stakeholders at all levels.
• A customer-first mindset with a genuine passion for improving customer journeys and service outcomes.
• Strong communication skills, both written and verbal, with the ability to present insights clearly and effectively.

Responsabilités

• Taking ownership of customer feedback and insight programmes, ensuring surveys, reporting and follow-up actions run smoothly.
• Analysing customer feedback, operational data and survey results to uncover key trends, challenges and opportunities.
• Producing insightful reports that help teams make informed decisions and improve service delivery.
• Tracking customer experience actions and initiatives, ensuring progress is monitored and outcomes are achieved.
• Working closely with operational teams, managers and clients to share customer insight and influence improvements.
• Identifying opportunities to enhance processes, customer journeys and overall service performance.

Connaissances

Analytical skills

Stakeholder engagement

Project management

Communication

Description du poste

Confidential is seeking a Customer Experience Coordinator to turn customer feedback into meaningful change across the business. The role focuses on ownership of feedback programmes, trend analysis, and producing reports that drive service improvements.

You will collaborate with multiple departments and stakeholders to enhance customer journeys and outcomes. The ideal candidate will have CX or customer insight experience, strong analytical abilities, and excellent communication to present