Customer Experience Specialist

jlp; Milton Keynes; On-site; GBP 18,000 - 22,000; Part time

Job summary

John Lewis & Partners in Milton Keynes is looking for a Customer Assistant to deliver outstanding in-store service and maintain first-class shop standards. You will engage with customers, share product knowledge and assist with till support, stock replenishment, and general shop-keeping tasks.

Contract type is temporary with varied hours across seven days, including early starts and weekends. Night premium applies (£3.75/hr) for eligible late shifts, and pay starts at £13.00/hr, rising to

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis & Partners in Milton Keynes is looking for a Customer Assistant to deliver outstanding in-store service and maintain first-class shop standards. You will engage with customers, share product knowledge and assist with till support, stock replenishment, and general shop-keeping tasks.

Contract type is temporary with varied hours across seven days, including early starts and weekends. Night premium applies (£3.75/hr) for eligible late shifts, and pay starts at £13.00/hr, rising to