Retail Customer Experience Specialist

John Lewis plc; Liverpool; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Night premium

Flexible hours

Job summary

John Lewis Partnership in Liverpool is hiring a Customer Assistant to deliver outstanding customer service, maintain shop standards and help customers with their needs across varied hours in our John Lewis & Partners store in Liverpool One.

You will work flexibly across the shop, support till, stock, and merchandising, with a night premium for hours between 22:00 and 06:00. The role is temporary with varied hours across seven days, and opportunities to develop in a co-owned partnership.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis Partnership in Liverpool is hiring a Customer Assistant to deliver outstanding customer service, maintain shop standards and help customers with their needs across varied hours in our John Lewis & Partners store in Liverpool One.

You will work flexibly across the shop, support till, stock, and merchandising, with a night premium for hours between 22:00 and 06:00. The role is temporary with varied hours across seven days, and opportunities to develop in a co-owned partnership.