Customer Experience Specialist

Heidelberg Materials; Manchester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Accommodations for disabilities

Employee Assistance Program

Enhanced maternity and parental leave

Private medical benefits

Job summary

Heidelberg Materials UK is recruiting a Customer Excellence Agent to manage orders from pricing and placement through delivery and invoicing, while owning key customer accounts and building strong relationships across teams.

You will proactively manage the order book, handle changes and delays, resolve queries and support pricing updates and sales administration in a fast-paced recycling environment.

Qualifications

• Strong customer service and communication skills.
• Good analytical and problem-solving abilities.
• Experience with SAP, weighbridge or transport systems and MS Office applications.

Responsibilities

• Manage customer orders from pricing and placement through to delivery and invoicing.
• Own key customer accounts, build relationships and anticipate requirements.
• Proactively manage order book; communicate changes, delays and transport issues.

Skills

Customer service

Communication

Analytical skills

SAP/Weighbridge

MS Office

Education

GCSE Maths & English (C/4+)

Tools

SAP

Tableau

Weighbridge systems

Job description

Heidelberg Materials UK is recruiting a Customer Excellence Agent to manage orders from pricing and placement through delivery and invoicing, while owning key customer accounts and building strong relationships across teams.

You will proactively manage the order book, handle changes and delays, resolve queries and support pricing updates and sales administration in a fast-paced recycling environment.