Customer Success & Order Fulfillment Specialist

Carlisle® Construction Materials Europe; Kirkby-in-Ashfield; On-site; GBP 23,000 - 32,000; Full time

Job summary

Carlisle® Construction Materials Europe is seeking a customer service professional in the United Kingdom to manage order processing, quotes, and proactive sales to existing customers. You will handle delivery queries, answer calls, and maintain accurate customer data across SAP and CRM systems.

The role requires a proactive, solutions-focused attitude and the ability to build strong customer relationships. You will work closely with other departments to ensure a seamless order-to-cash process,

Qualifications

• Excellent communication skills required.
• Previous experience in a customer facing role.
• Proficient in MS Office and data entry.
• Experience with SAP and CRM systems desirable.

Responsibilities

• Process orders and manage end-to-end order-to-cash flow.
• Create customer quotes and follow up.
• Proactively upsell and cross-sell to existing customers.
• Handle order delivery queries and communicate updates.
• Answer incoming calls professionally and promptly.

Skills

Excellent communication

Customer facing experience

MS Office proficiency

CRM data entry familiarity

Tools

SAP

CRM systems

Job description

Carlisle® Construction Materials Europe is seeking a customer service professional in the United Kingdom to manage order processing, quotes, and proactive sales to existing customers. You will handle delivery queries, answer calls, and maintain accurate customer data across SAP and CRM systems.

The role requires a proactive, solutions-focused attitude and the ability to build strong customer relationships. You will work closely with other departments to ensure a seamless order-to-cash process,