Customer Experience Agent: Quotes, Orders & Invoices

Heidelberg Materials UK; Whitwick; On-site; GBP 22,000 - 30,000; Full time

Job summary

Heidelberg Materials UK is seeking a Customer Service Agent to be the first point of contact for customers, handling enquiries, orders, quotations and service requests with professionalism and efficiency.

You will work in a collaborative team, own customer accounts, manage expectations, and support business objectives while delivering outstanding service and building lasting relationships.

Qualifications

• Experience in customer service, call centre, or administration roles.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Be the first point of contact for customers and manage enquiries, orders, quotations, and service requests.
• Create, amend, and confirm customer orders and process quotations and invoices.
• Investigate customer issues and provide effective solutions, escalating as needed.
• Build relationships with customers and stakeholders to ensure a professional, proactive service.
• Support reporting, administration, and general housekeeping activities.

Skills

Customer focus

Multitasking

Communication

Problem solving

IT systems

Job description

Heidelberg Materials UK is seeking a Customer Service Agent to be the first point of contact for customers, handling enquiries, orders, quotations and service requests with professionalism and efficiency.

You will work in a collaborative team, own customer accounts, manage expectations, and support business objectives while delivering outstanding service and building lasting relationships.