Quarry Planning & Customer Service Coordinator

Heidelberg Materials UK; Syston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Armed Forces Covenant (Silver)

Disability Confident Committed

5% Club (Platinum)

Mates in Mind

Clear Assured (Foundation)

MPQC

STEM Ambassador

Bonus incentives

Generous Pension Schemes

Life Assurance

27 days holiday

Agile working

Flexible working

Holiday purchase

Sabbatical

Maternity / Paternity / Parental Leave

Neonatal support

IVF / Menopause support

Job summary

Heidelberg Materials UK in the quarry sector is seeking a customer-focused role to meet business requirements cost-effectively while delivering high service levels for enquiries, quotes, orders and deliveries.

The role requires clear communication, planning experience, knowledge of SAP and Syncrotess, and a willingness to develop through CPD; the organization offers a strong benefits package and a supportive working environment.

Qualifications

• Good level of commitment to customer service and satisfaction.
• Excellent communication skills.
• Allocator cycle knowledge and understanding.
• Previous planning experience.
• Knowledge of construction industry and products.
• Knowledge of local and national geography.

Responsibilities

• Meet customers’ and business requirements in a cost effective, professional and timely manner with strong customer service.
• Provide customers with quality service for all sales enquiries, quotations, orders and deliveries.
• Ensure compliance with Health and Safety Policy and risk assessments.
• Liaise with colleagues, unit managers, suppliers and contractors for smooth plant operations.
• Supervise quarry activities and monitor efficient use of labour, plant and materials.
• Pursue CPD and training as determined by Heidelberg Materials.

Skills

Customer service

Communication

Allocator cycle knowledge

Planning

Geography knowledge

Industry knowledge

Education

GCSE Maths & English (Grade C)

Tools

SAP

Syncrotess

MS Office

Job description

Heidelberg Materials UK in the quarry sector is seeking a customer-focused role to meet business requirements cost-effectively while delivering high service levels for enquiries, quotes, orders and deliveries.

The role requires clear communication, planning experience, knowledge of SAP and Syncrotess, and a willingness to develop through CPD; the organization offers a strong benefits package and a supportive working environment.