Customer Experience Specialist – Store & Digital Tools

Retail; Luton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury’s is seeking a Customer Assistant to put customers first and deliver friendly, helpful service in a fast-paced retail store. You’ll support shelving, picking stock, serving customers and using digital tools to enhance the shopping experience while maintaining clean, well-presented spaces.

As a valued team member, you’ll thrive in a physical environment, collaborate with colleagues across the store, and take pride in helping customers find what they need and feel welcome every day.

Qualifications

• Friendly and welcoming approach to customers.
• Ability to work in a fast-paced environment with high energy.
• Willingness to learn and use new digital tools to help customers.
• Strong team player who supports colleagues and works across tasks.
• Attention to detail and commitment to a tidy, well-presented store.

Responsibilities

• Put customers first with thoughtful, friendly service.
• Help with shelving, stock organisation and moving items.
• Assist customers across store areas including checkout and queries.
• Use digital tools to enhance the customer experience.
• Maintain clean, tidy spaces and present products well.

Skills

Friendly demeanor

Team player

Customer service

Flexible

Willing to learn

Digital tools

Fast-paced

Attention to detail

Job description

Sainsbury’s is seeking a Customer Assistant to put customers first and deliver friendly, helpful service in a fast-paced retail store. You’ll support shelving, picking stock, serving customers and using digital tools to enhance the shopping experience while maintaining clean, well-presented spaces.

As a valued team member, you’ll thrive in a physical environment, collaborate with colleagues across the store, and take pride in helping customers find what they need and feel welcome every day.