Customer Experience & Solutions Advisor

Matthew Olivers; Clevedon; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading customer service company in Clevedon is seeking a motivated Customer Service Advisor to deliver exceptional support. In this role, you will engage with customers through phone and email, resolve queries efficiently, and provide updates on orders. The ideal candidate possesses excellent communication skills, a proactive approach, and experience in customer service. This opportunity offers a competitive salary between £22,000 and £24,000 along with a supportive working environment that values personal growth.

Qualifications

• Proven ability to engage effectively with customers and colleagues.
• Strong motivation to excel in a customer service role.
• Previous experience in relevant fields is advantageous.

Responsibilities

• Engage with new and existing customers through phone and email.
• Collaborate with departments to resolve customer queries.
• Provide timely updates on orders and installations.
• Investigate and troubleshoot customer queries.

Skills

Excellent verbal and written communication skills

Self-starting and proactive

Experience in administration or customer service

Ability to work independently and collaboratively

Job description

A leading customer service company in Clevedon is seeking a motivated Customer Service Advisor to deliver exceptional support. In this role, you will engage with customers through phone and email, resolve queries efficiently, and provide updates on orders. The ideal candidate possesses excellent communication skills, a proactive approach, and experience in customer service. This opportunity offers a competitive salary between £22,000 and £24,000 along with a supportive working environment that values personal growth.