Customer Experience & Scheduling Specialist

Sunbelt Rentals UK & Ireland; Barking; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver best-in-class service, building relationships with customers and understanding their needs. You will communicate via telephone, email, and website inquiries, support scheduling across health-related services, manage quotations, and coordinate bookings from enquiry to post-hire feedback in a busy, hands-on environment.

The role offers a frontline, operational position within the UK’s largest equipment rental

Qualifications

• Experience in a customer service environment is preferred.
• Industry knowledge of the field is advantageous.
• Able to manage multiple tasks and maintain accuracy.

Responsibilities

• Provide best-in-class customer service via phone, email and website inquiries.
• Build strong relationships with new and existing customers to understand needs.
• Coordinate scheduling of work for face fit testing and healthcare surveillance.
• Prepare quotations and manage bookings from initial enquiry to post-hire feedback.
• Carry out general administrative duties and attend customer visits as required.

Skills

Communication skills

Customer service

Relationship building

Administrative ability

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver best-in-class service, building relationships with customers and understanding their needs. You will communicate via telephone, email, and website inquiries, support scheduling across health-related services, manage quotations, and coordinate bookings from enquiry to post-hire feedback in a busy, hands-on environment.

The role offers a frontline, operational position within the UK’s largest equipment rental