Customer Experience & Sales Specialist

Kramp; Biggleswade; On-site; GBP 21,000 - 31,000; Full time

Job summary

A leading agricultural parts company is looking for a Customer Service Specialist in Bucharest. You will manage customer inquiries, enhance sales, and ensure customer satisfaction. The ideal candidate has a strong background in internal sales, excellent communication skills, and fluency in Romanian and English. This role offers a hybrid working model with competitive benefits including a profit-sharing bonus and personal development opportunities.

Benefits

Hybrid model (3 office days, 2 home office)

Profit sharing bonus

21 days paid annual leave per year

Private medical insurance

Birthday bonus

Access to free personal development courses

Qualifications

• Previous experience in internal sales is preferred.
• Proficiency in computer applications is necessary.
• Strong orientation towards customer satisfaction.

Responsibilities

• Provide comprehensive telephone support to customers.
• Nurture and strengthen customer relationships.
• Execute effective sales strategies through phone engagement.
• Collaborate with Account Managers for unified customer management.
• Contribute to internal sales processes.
• Collaborate on improving business processes and tools.

Skills

Customer service orientation

Excellent time management

Communication skills

Negotiation skills

Fluency in Romanian

Fluency in English

Fluency in Bulgarian

Education

Education in a commercial or technical field

Tools

Outlook

Word

Excel

CRM software

Job description

A leading agricultural parts company is looking for a Customer Service Specialist in Bucharest. You will manage customer inquiries, enhance sales, and ensure customer satisfaction. The ideal candidate has a strong background in internal sales, excellent communication skills, and fluency in Romanian and English. This role offers a hybrid working model with competitive benefits including a profit-sharing bonus and personal development opportunities.