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Customer Experience & Sales Specialist

Kramp

Biggleswade

On-site

GBP 21,000 - 31,000

Full time

30+ days ago

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Job summary

A leading agricultural parts company is looking for a Customer Service Specialist in Bucharest. You will manage customer inquiries, enhance sales, and ensure customer satisfaction. The ideal candidate has a strong background in internal sales, excellent communication skills, and fluency in Romanian and English. This role offers a hybrid working model with competitive benefits including a profit-sharing bonus and personal development opportunities.

Benefits

Hybrid model (3 office days, 2 home office)
Profit sharing bonus
21 days paid annual leave per year
Private medical insurance
Birthday bonus
Access to free personal development courses

Qualifications

  • Previous experience in internal sales is preferred.
  • Proficiency in computer applications is necessary.
  • Strong orientation towards customer satisfaction.

Responsibilities

  • Provide comprehensive telephone support to customers.
  • Nurture and strengthen customer relationships.
  • Execute effective sales strategies through phone engagement.
  • Collaborate with Account Managers for unified customer management.
  • Contribute to internal sales processes.
  • Collaborate on improving business processes and tools.

Skills

Customer service orientation
Excellent time management
Communication skills
Negotiation skills
Fluency in Romanian
Fluency in English
Fluency in Bulgarian

Education

Education in a commercial or technical field

Tools

Outlook
Word
Excel
CRM software
Job description
A leading agricultural parts company is looking for a Customer Service Specialist in Bucharest. You will manage customer inquiries, enhance sales, and ensure customer satisfaction. The ideal candidate has a strong background in internal sales, excellent communication skills, and fluency in Romanian and English. This role offers a hybrid working model with competitive benefits including a profit-sharing bonus and personal development opportunities.
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