Customer Experience Representative

Destinytravel; Leicester; Remote; GBP 25,000 - 30,000; Full time

Job summary

A travel services company is seeking a Customer Experience Representative who will be the first contact for clients, addressing their travel-related inquiries and ensuring satisfaction. This remote role requires skills in conflict resolution, empathy, and clear communication. The ideal candidate should be compassionate and organized, with a focus on creating meaningful client interactions.

Qualifications

• The ideal candidate should have strong conflict resolution skills.
• Excellent customer focus and empathy are crucial.
• Clear communication skills for effective client interactions.

Responsibilities

• Be the first point of contact for clients regarding inquiries.
• Respond to messages and resolve challenges effectively.
• Follow up to confirm client satisfaction.

Skills

Conflict Resolution

Customer Focus

Empathy

Clear Communication

CRM Tools

Task Prioritization

Job description

Description:
As a Customer Experience Representative, you’ll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel-related inquiries. You’ll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you’ll collaborate with other departments to ensure smooth operations. The ideal candidate is compassionate, well-organized, and driven to create meaningful interactions that enhance client trust and loyalty.

Skills:

• Conflict Resolution
• Customer Focus
• Empathy
• Clear Communication
• CRM Tools
• Task Prioritization