Customer Experience & Orders Specialist

KHR - Recruitment Specialists; Essex; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

25 days holiday plus 8 bank holidays

Pension scheme

On-site parking

Job summary

A recruitment agency is seeking a motivated Customer Service Executive to join their team in Colchester. This role involves acting as the first point of contact for customer enquiries, processing orders, and supporting the sales team. The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks. Offering a competitive salary package and great benefits including 25 days of holiday, this position provides opportunities for career development in a dynamic work environment.

Qualifications

• Previous experience in customer service, sales support or a similar administrative role.
• Excellent communication skills with a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders and support the sales team with daily administration.
• Manage order updates and resolve customer issues efficiently.

Skills

Customer service experience

Strong communication skills

Organisational skills

Proactive team player

German language skills (desirable)

Job description

A recruitment agency is seeking a motivated Customer Service Executive to join their team in Colchester. This role involves acting as the first point of contact for customer enquiries, processing orders, and supporting the sales team. The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks. Offering a competitive salary package and great benefits including 25 days of holiday, this position provides opportunities for career development in a dynamic work environment.