Technical Customer Service Specialist

KHR - Recruitment Specialists; Essex; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

25 days holiday plus 8 bank holidays

Pension scheme with employer contribution

On-site parking

Job summary

A well-established recruitment agency is seeking a Technical Customer Service Executive based in Colchester. This role involves acting as the first point of contact for customer enquiries by managing orders and resolving issues. The ideal candidate will have previous customer service experience and strong communication skills. The position offers a competitive salary of £30,000 to £35,000, along with various benefits including holiday allowance and a pension scheme. This is a fully office-based role in a supportive team environment.

Qualifications

• Previous experience in customer service, sales support, or a similar role.
• Strong communication and customer-focused approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders and support the sales team.
• Manage order updates and resolve customer issues.

Skills

Customer service experience

Strong communication skills

Organisational skills

Attention to detail

Team player

German language skills

Job description

A well-established recruitment agency is seeking a Technical Customer Service Executive based in Colchester. This role involves acting as the first point of contact for customer enquiries by managing orders and resolving issues. The ideal candidate will have previous customer service experience and strong communication skills. The position offers a competitive salary of £30,000 to £35,000, along with various benefits including holiday allowance and a pension scheme. This is a fully office-based role in a supportive team environment.