Product Co-Ordinator (Performance Products)

Agri-Web Limited; Peterborough; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension matched to 10%

Flexible benefits

Job summary

AB Agri is looking for a Product Co-ordinator (Performance Products) in Peterborough with hybrid working (office 1-2 times per week). You will manage customer orders, coordinate with suppliers and keep customers informed on availability and lead times.

You’ll work with farmers, suppliers and colleagues to move orders from request to delivery, learning how performance products are handled within AB Agri’s ecosystem.

Qualifications

• Experience in customer service or order processing is useful.
• Interest in agriculture or farming knowledge helps.
• Ability to learn about products and the business.
• Good communication and phone skills.

Responsibilities

• Speak with farmers regularly by phone and assess their needs.
• Process customer orders and keep fulfilment data up to date.
• Liaise with suppliers to coordinate deliveries and lead times.
• Provide customers with clear delivery updates and explain constraints.
• Resolve delivery problems and communicate with customers about delays.
• Collaborate with consultants and internal teams to move orders forward.

Skills

Customer service

Order processing

Phone communication

Communication

Organisational skills

Willingness to learn

Job description

The Role & Key Responsibilities

Job Title: Product Co-ordinator (Performance Products)

Location: Peterborough (Remote working option, office based 1-2 times per week)

Shift details: Permanent, Monday to Friday, full time.

Package: Salary from £26,000 per annum, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

Are you looking for a role to support customers getting the products they need accurately in a timely fashion? As a Product Coordinator at AB Agri, you'll handle customer orders, coordinate deliveries with suppliers and keep customers informed about product availability and lead times.

You'll work with farmers, suppliers and colleagues, supporting the performance products business. These are finished products supplied to farms through consultants. You'll learn how this part of the business works while helping orders move from customer request to delivery.

What you'll do:

• Speak with farmers regularly by phone, including making outgoing calls to find out when they need products.
• Process customer orders and keep the information needed to fulfil them up to date.
• Liaise with suppliers to coordinate deliveries and understand lead times.
• Give customers clear updates on when products can be delivered and explain when their preferred timing isn't possible.
• Help resolve delivery problems, including handling conversations with customers whose orders haven't arrived.
• Work with consultants and internal colleagues to keep customer orders moving.

What you'll bring:

• Confidence picking up the phone, starting conversations and listening to what customers need.
• Clear communication, including a calm, helpful approach when a customer is frustrated.
• Basic computer skills to process orders and manage customer information.
• The ability to organise orders, delivery arrangements and customer updates in a busy environment.
• A willingness to learn about the products and the business.

Experience in customer service or order processing would be useful, but you don't need to have followed a particular career path. An interest in agriculture, farming knowledge or an understanding of ruminant nutrition would also help, but isn't essential.

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all.With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.