Customer Experience & Operations Executive

Mission; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a driven Customer Experience & Operations Executive to help elevate its brand to new heights. This role involves managing inventory, engaging with customers, and analyzing data to enhance operations. The company is on a growth trajectory, backed by notable athletes and a strong reputation in the performance tea industry. Join a dynamic team where your contributions will directly impact the success of a pioneering brand. If you're ready to make a mark in the food and beverage sector, this is your chance!

Benefits

Free onsite gym

Unlimited tea supply

Modern office in Vauxhall

Qualifications

• Ambitious and problem solver with strong data review skills.
• Clear communicator with high levels of organization.

Responsibilities

• Review inventory levels and raise purchase orders to maximize stock.
• Respond to customers on Zendesk and analyze customer contacts.

Skills

Microsoft Excel

Google Sheets

Data Analysis

Problem Solving

Communication

Organization

Job description

Customer Experience & Operations Executive

Join to apply for the Customer Experience & Operations Executive role at Mission

Customer Experience & Operations Executive

Join to apply for the Customer Experience & Operations Executive role at Mission

MISSION is on a path to becoming the world’s leading performance tea company, with a range of hot + cold brew tea bags, powders and ready to drink cans.

We’ve built a strong reputation in the sports world, with our natural, high-performance teas used by the England rugby, football, and cricket teams, as well as hundreds of professional athletes. Last summer, we launched the world’s first 100% natural, sugar-free, sweetener-free energy drink, securing listings in Whole Foods, Holland & Barrett, and Ocado, with more exciting nationwide launches in the pipeline. This month we will become the world’s first tea brand to be on the side of a Formula One car, after receiving investment from driver Pierre Gasly.

This is a career defining opportunity. With secured funding from several athletes and a select group of experienced FMCG angels, we’re now accelerating our growth and are looking for a hungry, driven, best-in-class Customer Experience & Operations Executive to help turn MISSION into a household name.

Key Responsibilities

• Reviewing inventory levels across our 3PL and Amazon fulfilment centres, raising purchase orders to maximise in-stock availability and minimise wastage.
• Responding to customers on Zendesk and Trustpilot, representing Mission’s brand outwardly to our customers.
• Reporting on and analysing customer contacts, identifying trends and proposing relevant improvements.
• Researching and shortlisting new suppliers for raw materials.
• Generating business reports and preparing analysis to help improve our cost of goods and cost to deliver.
• Following and defining SOPs (standard operating procedures) to streamline and improve our supply chain processes.
• Business partnering with Finance to help ensure our Month End reporting is accurate.
• Supporting the wider team with other ad-hoc tasks including partnering Finance, giving you a full understanding of how a growing business operates.

Requirements

• You are familiar with Microsoft Excel or Google Sheets.
• You are ambitious, a problem solver by nature and hungry to get things done.
• You are comfortable with reviewing data and using it to help support your position.
• Your personal values align with our brand and products.
• You have high levels of organisation and are a clear communicator.
• You are happy working on your own or in small teams.
• You are not afraid to get stuck in either - no job is beneath you.
• You embrace our values - team first, fail fast, think extraordinary.
• Competitive monthly salary.
• Free onsite gym.
• Unlimited tea supply.
• Modern, social office in Vauxhall

To apply, please fill out this short form . We hope to speak soon!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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