Retail Executive- Operations (12 Months FTC)

Brentford Football Club; Brentford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading football club as a Retail Executive - Operations. You will manage stockroom processes, ensure excellent in-store customer service, and support retail operations on matchdays. This role requires strong communication and organizational skills, with a commitment to the club's values of diversity and inclusion.

Qualifications

• Minimum 2 years previous experience in retail or stockroom experience preferred.
• Strong communication skills – written and verbal.

Responsibilities

• Lead and manage stock control processes including regular stock counts.
• Deliver excellent customer service in-store, engaging with fans and visitors.
• Ensure compliance with all relevant Club policies.

Skills

Communication

Organisational Skills

Time Management

Attention to Detail

Multitasking

Tools

Microsoft Platforms

Job description

Job Title:Retail Executive- Operations (FTC)

Department:Retail

Reporting:Operations Manager

Location:BeesStore, Gtech Stadium and Other

Closing Date: 26 May 2025

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the Club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at https://www.gov.uk/dbs-check-applicant-criminal-record

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview, you will be asked to fill out a Declaration of Offences Form.

The Role of the Retail Executive - Operations

Main Accountabilities

Stockroom Operations

• Lead and deliver effective and efficient stockroom processes in line with the Club’s various policies including and health and safety policy.
• Management of deliveries while reporting discrepancies and ensuring all stock is processed, labelled and stored efficiently.
• Lead and manage any stock transfers between sites including warehouse and stores including coordinating with Club store colleagues to fulfil replenishment requests and ensure timely restocking of fast-moving items
• Implement effective stock rotation and refresh procedures including seasonal changes to ensure product availability and support sales.
• Lead and manage stock control processes including regular stock counts and full stocktakes, investigations and detailed reporting on the results
• Support and preparation of season transitions and promotional activities.
• Support the overall operational delivery of the Club’s retail business
• Any other duties that may be delegated by your line manager.

In-Store Experience

• Deliver excellent customer service in-store, engaging with fans and visitors to ensure they feel welcome and supported including management staff when required.
• Ensure that product displays are refreshed regularly and align with promotions, season trends and marketing campaigns.
• Support store operations on both matchdays and non-event days, including handling high customer volumes during peak times.
• Support team coordination, break cover and contribute to a positive and productive work environment.
• Any other duties that may be delegated by your line manager.

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
• To ensure compliance with the Club’s Code of Conduct
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times
• To ensure compliance with all Matchday Safeguarding processes
• To ensure compliance with the Club’s Safeguarding Policy and processes
• To promote and support positive mental health and wellbeing throughout the Club both on and off the field
• To promote equity, diversity and inclusion at the Club, in line with our EDI strategy

Person Specification - Essential Characteristics

• Minimum 2 years previous experience in retail or stockroom experience preferred.
• Strong communication skills – written and verbal.
• Strong organisational and time management skills.
• Numerate and high level of accuracy and attention to detail, particularly in stock recording.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic level on Microsoft platforms.

Person Specification – Desirable Characteristics

Driving Licence is a bonus but not essential.

Key Information

• Flexible with working hours, including weekends and matchdays. (Unfortunately, due to the nature of this role, we are unable to support flexible working requests)
• Some lifting and manual handling required as part of day-to-day duties.