Customer Experience & Operations Coordinator

Team Jobs - Commercial; Lower Blandford St Mary; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave including Bank Ho

Company pension

Company sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

Job summary

TeamJobs is recruiting a Customer Service Executive to join a well established and growing business based in Bournemouth. The role focuses on delivering first-class customer service from enquiry through to resolution, liaising with customers, engineers and internal teams to coordinate appointments and resolve issues.

We are seeking someone with at least two years in customer service or operations, excellent communication skills, strong organisational ability and a proactive problem-solving

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service

Communication

Organisational skills

Problem solving

Team oriented

Tools

CRM systems

Microsoft Office

Job description

TeamJobs is recruiting a Customer Service Executive to join a well established and growing business based in Bournemouth. The role focuses on delivering first-class customer service from enquiry through to resolution, liaising with customers, engineers and internal teams to coordinate appointments and resolve issues.

We are seeking someone with at least two years in customer service or operations, excellent communication skills, strong organisational ability and a proactive problem-solving