Customer Experience & Operations Coordinator

Transcomm Recruitment Ltd; Dunstable; On-site; GBP 17,000 - 19,000; Full time

Job summary

Transcomm Recruitment Ltd in Dunstable is seeking an organised, proactive individual to join our Customer Services team. You will be a main contact for customers, handling enquiries from start to finish and ensuring smooth order progression.

Initially you will focus on customer service and operational tasks, with full training provided. As you develop, you will take on wider responsibilities including sales enquiries, purchasing and stock management to handle day-to-day enquiries independently.

Qualifications

• Friendly, professional and confident communicating by telephone and email.
• Exceptionally organised with excellent attention to detail.
• Comfortable working in an office environment as part of a small team.
• Able to manage multiple tasks and prioritise effectively.
• Calm under pressure and enjoys solving problems.
• Comfortable using computer systems and keen to learn new software.
• Proactive, reliable and happy taking ownership of their work.
• Looking to develop within a growing business.

Responsibilities

• Deliver excellent customer service by telephone and email
• Resolve delivery issues, returns, refunds and missing parcel enquiries
• Handle straight forward sales enquiries and prepare payment links and pro-forma invoices
• Process website orders and help ensure they progress smoothly from order to delivery
• Monitor supplier orders, tracking information and delivery performance
• Dispatch selected products from our office and arrange export shipments where required
• Assist with stock management, supplier ordering and maintaining accurate stock information
• Send product samples and help follow up sales opportunities
• Work closely with colleagues to continually improve our systems and customer experience

Skills

Telephone communication

Email communication

Organised

Customer service

Multi-tasking

Problem solving

Proactive

Job description

Transcomm Recruitment Ltd in Dunstable is seeking an organised, proactive individual to join our Customer Services team. You will be a main contact for customers, handling enquiries from start to finish and ensuring smooth order progression.

Initially you will focus on customer service and operational tasks, with full training provided. As you develop, you will take on wider responsibilities including sales enquiries, purchasing and stock management to handle day-to-day enquiries independently.