Customer Services Coordinator

ACS Staffing Solutions; Edworth; On-site; GBP 28,000 - 32,000; Full time

Job summary

ACS Staffing Solutions is seeking a organised Customer Services Coordinator in Biggleswade to handle customer enquiries, prepare quotations and process orders. You will liaise with the operations team to ensure smooth workflow and keep customers informed throughout the process.

The role requires attention to detail, strong organisation and experience in customer service and administration. Proficiency in Microsoft Office, including Excel and Outlook, is essential, with a professional telephone

Qualifications

• At least three years' experience in customer service and administration.
• Experience preparing quotations or estimates and processing orders.
• Strong attention to detail, organisation and communication skills.
• Proficient with Microsoft Office, including Excel and Outlook.
• Professional telephone manner and a willingness to learn new systems.

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare estimates and quotations, including revisions and follow-up.
• Process orders and check details for accuracy.
• Coordinate jobs with the operational team and update customers on progress.
• Maintain records using internal systems and spreadsheets.
• Support the wider customer service team with day-to-day administration.

Skills

Customer service

Administration

Attention to detail

MS Office

Communication

Tools

Excel

Outlook

Spreadsheets

Job description

Customer Services Coordinator

Location: Biggleswade

Salary: £28,000 - £32,000

Hours: Monday to Friday, 8am-5pm

We're looking for an organised Customer Services Coordinator to handle customer enquiries, prepare quotations and process orders for a busy Biggleswade business. This is a varied role where you'll keep customers informed and help work move smoothly through the team.

What you'll be doing

• Responding to customer enquiries by phone and email.
• Preparing estimates and quotations, including revisions and follow-up.
• Processing orders and checking details for accuracy.
• Coordinating jobs with the operational team and updating customers on progress.
• Maintaining records using internal systems and spreadsheets.
• Supporting the wider customer service team with day-to-day administration.

About you

• At least three years' experience in customer service and administration.
• Experience preparing quotations or estimates and processing orders.
• Strong attention to detail, organisation and communication skills.
• Confidence managing several priorities in a busy environment.
• Good knowledge of Microsoft Office, including Excel and Outlook.
• A professional telephone manner and a willingness to learn new systems.

What's in it for you

• A varied role with regular customer contact.
• A supportive team and opportunities to develop your skills.
• Monday-to-Friday working hours.

If you enjoy helping customers and take pride in getting the details right, we'd like to hear from you