Customer Experience Lead - Front-End Service

B&M Retail Limited; Yeovil; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited is recruiting a Customer Service Manager for our Yeovil store. This permanent, full-time role leads the front-end team to deliver fast, friendly service and a brilliant shopping experience.

You’ll manage daily operations across days, evenings and weekends, ensuring top-tier customer care in a busy, high-energy store. Join a store management team that values hard work, teamwork and delivering great service.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

Team leadership

Customer service

Decision making

Service standards

Job description

B&M Retail Limited is recruiting a Customer Service Manager for our Yeovil store. This permanent, full-time role leads the front-end team to deliver fast, friendly service and a brilliant shopping experience.

You’ll manage daily operations across days, evenings and weekends, ensuring top-tier customer care in a busy, high-energy store. Join a store management team that values hard work, teamwork and delivering great service.