Customer Experience Liaison - Front Desk & Visitor Support

Mitie; Warton, Samlesbury; On-site; GBP 15,000 - 22,000; Full time

Job summary

Mitie is hiring a Customer Liaison Representative at BAE Systems sites in Warton/Samlesbury. You will greet visitors, direct them appropriately and maintain a welcoming, safe atmosphere.

You’ll manage bookings via kiosk, support supervisors, and act as the face of the Link Facility for clients. Hours are 42 per week, Monday-Thursday 07:00-17:30 and Friday 07:00-13:00, with shifts determined by business needs.

Qualifications

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities and meet tight deadlines
• Proven ability to provide a high level of customer service
• Excellent interpersonal and communication skills in written and spoken English
• Must have the ability to gain SC Clearance

Responsibilities

• Greet, welcome and direct visitors to the appropriate areas
• Be the face of the Link Facility and act as the primary point of contact for clients on arrival
• Review bookings via the kiosk booking system and assist supervisors as required
• Facilitate building visitors and seating planning and identify defects or issues
• Provide feedback to Team Leader and support to Supervisors to maintain high service standards

Skills

Customer service

Teamwork

Time management

Communication

SC Clearance

Tools

MS Word

MS Excel

Job description

Mitie is hiring a Customer Liaison Representative at BAE Systems sites in Warton/Samlesbury. You will greet visitors, direct them appropriately and maintain a welcoming, safe atmosphere.

You’ll manage bookings via kiosk, support supervisors, and act as the face of the Link Facility for clients. Hours are 42 per week, Monday-Thursday 07:00-17:30 and Friday 07:00-13:00, with shifts determined by business needs.