Customer Liaison Representative

Mitie; Warton, Samlesbury; Presencial; GBP 15.000 - 22.000; Jornada completa

Descripción de la vacante

Mitie is hiring a Customer Liaison Representative at BAE Systems sites in Warton/Samlesbury. You will greet visitors, direct them appropriately and maintain a welcoming, safe atmosphere.

You’ll manage bookings via kiosk, support supervisors, and act as the face of the Link Facility for clients. Hours are 42 per week, Monday-Thursday 07:00-17:30 and Friday 07:00-13:00, with shifts determined by business needs.

Formación

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities and meet tight deadlines
• Proven ability to provide a high level of customer service
• Excellent interpersonal and communication skills in written and spoken English
• Must have the ability to gain SC Clearance

Responsabilidades

• Greet, welcome and direct visitors to the appropriate areas
• Be the face of the Link Facility and act as the primary point of contact for clients on arrival
• Review bookings via the kiosk booking system and assist supervisors as required
• Facilitate building visitors and seating planning and identify defects or issues
• Provide feedback to Team Leader and support to Supervisors to maintain high service standards

Conocimientos

Customer service

Teamwork

Time management

Communication

SC Clearance

Herramientas

MS Word

MS Excel

Descripción del empleo

Reports to: Front of House Team Leader

Location: BAE Systems, Warton & Samlesbury

Purpose:

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours: 42 Hours per week between the following hours:

Monday - Thursday 07:00 - 17:30, Friday 07:00 - 13:00

Shift patterns are subject to availability and will be decided upon business needs.

Hourly rate - £13.45

What we are looking for / Qualifications and Experience:

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Proven ability to provide a high level of customer service
• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
• Must have the ability to gain SC Clearance