Customer Experience Leader – Frontline Store

B&M Retail; Dundee; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discount

Employee portal discounts

Career progression opportunities

Job summary

B&M Retail is recruiting a Customer Service Manager for the Kingsway Retail Park store in Dundee. This permanent, full-time role keyly focuses on delivering exceptional front-end service and leading a small team to achieve fast, friendly and efficient customer experiences.

You will manage the front line from entry to checkout, supervise cash handling, and drive KPIs for customer satisfaction. The role requires flexibility across days, evenings and weekends, with opportunities for progression and

Qualifications

• Must have leadership experience in busy retail environments.
• Proven track record delivering great customer service.
• Experience handling cash with accuracy and integrity.
• Flexible to work days, evenings and weekends.

Responsibilities

• Lead the front-end team to deliver fast, friendly service.
• Manage queues and ensure a smooth customer journey.
• Resolve customer queries with confidence and care.
• Drive service standards and customer satisfaction KPIs.
• Create a welcoming store atmosphere and motivate staff.

Skills

Team leadership

Customer service

Cash handling

Decision making

Tools

Cash handling systems

Job description

B&M Retail is recruiting a Customer Service Manager for the Kingsway Retail Park store in Dundee. This permanent, full-time role keyly focuses on delivering exceptional front-end service and leading a small team to achieve fast, friendly and efficient customer experiences.

You will manage the front line from entry to checkout, supervise cash handling, and drive KPIs for customer satisfaction. The role requires flexibility across days, evenings and weekends, with opportunities for progression and