Customer Service Manager

B&M Retail; Dundee; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discount

Employee portal discounts

Career progression opportunities

Job summary

B&M Retail is recruiting a Customer Service Manager for the Kingsway Retail Park store in Dundee. This permanent, full-time role keyly focuses on delivering exceptional front-end service and leading a small team to achieve fast, friendly and efficient customer experiences.

You will manage the front line from entry to checkout, supervise cash handling, and drive KPIs for customer satisfaction. The role requires flexibility across days, evenings and weekends, with opportunities for progression and

Qualifications

• Must have leadership experience in busy retail environments.
• Proven track record delivering great customer service.
• Experience handling cash with accuracy and integrity.
• Flexible to work days, evenings and weekends.

Responsibilities

• Lead the front-end team to deliver fast, friendly service.
• Manage queues and ensure a smooth customer journey.
• Resolve customer queries with confidence and care.
• Drive service standards and customer satisfaction KPIs.
• Create a welcoming store atmosphere and motivate staff.

Skills

Team leadership

Customer service

Cash handling

Decision making

Tools

Cash handling systems

Job description

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Kingsway Retail Park store in Dundee and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store. It’s a permanent, full-time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What You’ll Be Doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What You’ll Bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast-paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results-driven with a focus on high service standards

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.