Customer Experience Leader — Front-End Store Manager

B&M Retail; Southend-on-Sea; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Hospitality & more benefits

Job summary

B&M Retail in Rayleigh is seeking a Customer Service Manager to lead the front-end team and shape the in-store experience. You’ll own customer service standards, ensure speedy queues, and resolve queries with care.

This permanent, full-time role requires flexible availability across days, evenings and weekends as part of the store management team. Join a busy, high-energy environment with strong leadership opportunities and a clear path to progression, while enjoying staff discounts and

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end, ensuring customers receive great service.
• Keep queues moving and deliver fast, friendly, efficient experiences.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming store atmosphere and support career progression.

Skills

Cash handling

Team leadership

Customer experience

Decision making

Results focus

Job description

B&M Retail in Rayleigh is seeking a Customer Service Manager to lead the front-end team and shape the in-store experience. You’ll own customer service standards, ensure speedy queues, and resolve queries with care.

This permanent, full-time role requires flexible availability across days, evenings and weekends as part of the store management team. Join a busy, high-energy environment with strong leadership opportunities and a clear path to progression, while enjoying staff discounts and