Customer Experience Leader—Digital Adoption & Growth

APM Terminals; Liverpool; On-site; GBP 65,000 - 90,000; Full time

Job summary

Maersk in the United Kingdom seeks a Customer Experience Manager to lead a team of Customer Experience Partners, managing a diverse customer portfolio and delivering a proactive, digital-first customer experience. The role works closely with Sales, Product, Global Service Centres and other cross-functional teams to balance personalised support with scalable, standardised processes.

The position emphasizes leadership, customer insights, and performance data to protect volumes, improve

Qualifications

• Leadership experience within Customer Experience, logistics, supply chain or order management.
• Experience leading and developing Customer Experience Agents.
• Strong customer, commercial and operational mindset.
• Experience using data to manage performance, demand, and resources.

Responsibilities

• Lead, coach, and motivate Customer Experience Partners and manage daily team performance.
• Drive adoption of digital solutions and improve onboarding and self-service.
• Collaborate with Sales, Product and Global Service Centres to deliver proactive customer support.
• Identify opportunities for scalable, standardized processes and continuous improvement.

Skills

Leadership

Customer Experience

Data driven

Cross-functional collaboration

Job description

Maersk in the United Kingdom seeks a Customer Experience Manager to lead a team of Customer Experience Partners, managing a diverse customer portfolio and delivering a proactive, digital-first customer experience. The role works closely with Sales, Product, Global Service Centres and other cross-functional teams to balance personalised support with scalable, standardised processes.

The position emphasizes leadership, customer insights, and performance data to protect volumes, improve