Global Customer Experience & Logistics Specialist

Maersk; Liverpool; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits and retailer

Employee Assistance Program

Job summary

Maersk in the United Kingdom is seeking a Customer Experience Agent to deliver first-class service to our clients, liaising with suppliers and Maersk offices worldwide. You will play a key role in maintaining excellent customer relations and supporting end-to-end logistics processes.

In this fast-paced, diverse environment you will contribute to continuous improvement, KPI reporting, and proactive problem solving. The role offers growth opportunities within a global logistics leader.

Qualifications

• A passion for customer satisfaction and service excellence.
• Experience in logistics is a plus.
• Ability to solve problems with rigorous logic and analysis.
• Ability to meet tight deadlines in a fast-paced environment.
• Proficiency with MS Office applications.

Responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client/other meetings as required
• Participate in Supply Chain Management project teams
• Work on other ad hoc tasks and projects as requested

Skills

Customer service

Logistics

Analytical thinking

Time management

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Maersk in the United Kingdom is seeking a Customer Experience Agent to deliver first-class service to our clients, liaising with suppliers and Maersk offices worldwide. You will play a key role in maintaining excellent customer relations and supporting end-to-end logistics processes.

In this fast-paced, diverse environment you will contribute to continuous improvement, KPI reporting, and proactive problem solving. The role offers growth opportunities within a global logistics leader.