Customer Experience Strategist

APM Terminals; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave with buy/sell 5

Annual bonus and pension

Family-friendly benefits and retailer;

Employee Assistance Program for mental

Job summary

Maersk is hiring a Customer Experience Agent to deliver exceptional service to clients within a fast-paced global shipping environment. You will liaise with suppliers and Maersk offices worldwide and contribute to improved service delivery while ensuring accurate documentation and timely updates.

The role requires a proactive problem-solving mindset, strong attention to detail, and the ability to work under tight deadlines, with opportunities to collaborate on cross-functional supply chain

Qualifications

• Experience in logistics preferred.
• Excellent communication and customer service mindset.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong numerical and problem-solving skills.

Responsibilities

• Deliver a first-class level of customer service to clients in line with procedures.
• Liaise with third party suppliers and Maersk offices worldwide.
• Continuously seek ways to improve service and efficiency.
• Ensure documents are processed accurately and on time per policies.

Skills

Customer service

Logistics

Analytical skills

Time management

MS Office

Tools

CRM systems

Job description

Maersk is hiring a Customer Experience Agent to deliver exceptional service to clients within a fast-paced global shipping environment. You will liaise with suppliers and Maersk offices worldwide and contribute to improved service delivery while ensuring accurate documentation and timely updates.

The role requires a proactive problem-solving mindset, strong attention to detail, and the ability to work under tight deadlines, with opportunities to collaborate on cross-functional supply chain