Senior Customer Experience Lead - Global Logistics

A.P. Moller - Maersk; Felixstowe; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days annual leave

Job summary

Maersk is seeking Senior Customer Experience Consultants to join our global team. You will be the first point of contact for customers, handle complex cases, and collaborate with global accounts to enhance service delivery.

Ideal candidates demonstrate customer-centric thinking, strong communication, and problem-solving skills, with a background in logistics and proficiency in Microsoft Office. This role involves improving processes and delivering value across the supply chain.

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Collaborative

Solutions-focused

Client-centric

Communication skills

Problem-solving

Fast-paced environment

Logistics experience

Microsoft Office

Tools

Microsoft Office

Job description

Maersk is seeking Senior Customer Experience Consultants to join our global team. You will be the first point of contact for customers, handle complex cases, and collaborate with global accounts to enhance service delivery.

Ideal candidates demonstrate customer-centric thinking, strong communication, and problem-solving skills, with a background in logistics and proficiency in Microsoft Office. This role involves improving processes and delivering value across the supply chain.