Nightshift Keyholder: Elevate Guest Experience

Merkur Slots UK Limited; Southgate; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Night Keyholder to join our Southgate venues. You’ll lead a shift, open and close the venue, and ensure top-tier customer service. The role requires flexibility to work weekends and Bank Holidays, with night hours and a competitive pay rate.

You’ll be part of a large, respected gaming brand offering training, progression, pension benefits, and a supportive team environment that prioritises safety and compliance.

Qualifications

• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress
• Eager to support the training of others
• Be a role model for the team
• Experienced in cash handling
• Industry and compliance training will be given

Responsibilities

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain venue housekeeping to high standards, including gaming equipment, floors and walls.
• Issue customers with change and manage personal float per procedures.
• Assist with bingo, catering or other duties as required by the Venue/Manager.
• Payout for machine faults as authorised by Venue/Manager.
• Monitor customer behaviour and report suspicious or disruptive activity.
• Ensure health and safety procedures are followed and hazards reported.
• Assist with administration to achieve 100% accuracy.
• Support promotions to run smoothly and be successful.
• Ensure customer service meets company standards and delivers customer delight.
• Raise customer complaints with management promptly.
• Maintain personal presentation in line with dress code.
• Promote Responsible Gambling awareness and procedures.

Skills

Retail experience

Hospitality

Cash handling

Team leadership

Customer service

Compliance training

Job description

Merkur Slots UK Limited is seeking a Night Keyholder to join our Southgate venues. You’ll lead a shift, open and close the venue, and ensure top-tier customer service. The role requires flexibility to work weekends and Bank Holidays, with night hours and a competitive pay rate.

You’ll be part of a large, respected gaming brand offering training, progression, pension benefits, and a supportive team environment that prioritises safety and compliance.