Customer Experience Host - Fun Entertainment Centre

Tenpin; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced maternity/paternity/adoption

Medicash Health Care Cash Back

Employee Assistance Programme

Free counselling

Life assurance - 2x salary

Long Service Awards

Recommend a Friend Scheme

Spot rewards

Job summary

Tenpin in Glasgow is seeking a Customer Service Assistant to deliver an outstanding customer experience across reception bookings, enquiries, events and the food and beverage service. You’ll play a key role in keeping the centre welcoming and running smoothly in a dynamic, family-friendly environment.

You’ll collaborate across Laser Arena, Escape Rooms and karaoke rooms, hosting children’s parties and events.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised and a strong team player, with good attention to detail

Responsibilities

• Provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly.
• Work across departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children’s parties.
• Be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills

Determined

Customer service

Communication

Team player

Job description

Tenpin in Glasgow is seeking a Customer Service Assistant to deliver an outstanding customer experience across reception bookings, enquiries, events and the food and beverage service. You’ll play a key role in keeping the centre welcoming and running smoothly in a dynamic, family-friendly environment.

You’ll collaborate across Laser Arena, Escape Rooms and karaoke rooms, hosting children’s parties and events.