Customer Service & Events Host — Entertainment Centre

Tenpin Ltd; Falkirk; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free food

Enhanced maternity/paternity/adoption

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd in Falkirk is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception, events and our range of fun activities. You’ll handle bookings, enquiries, and sales opportunities while keeping the venue clean and welcoming.

Join a team that runs Laser Arena, Escape Rooms, karaoke rooms and family parties, with a strong emphasis on exceptional service, flexibility, and a positive attitude. Age 16+ welcome.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player, with good attention to detail.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events across Laser Arena, Escape Rooms, karaoke rooms and parties.
• Serve food and drinks and keep the centre clean and welcoming.
• Work across departments to ensure the centre runs smoothly.

Skills

Customer service

Communication

Flexible hours

Team player

Attention to detail

Job description

Tenpin Ltd in Falkirk is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception, events and our range of fun activities. You’ll handle bookings, enquiries, and sales opportunities while keeping the venue clean and welcoming.

Join a team that runs Laser Arena, Escape Rooms, karaoke rooms and family parties, with a strong emphasis on exceptional service, flexibility, and a positive attitude. Age 16+ welcome.