Customer Experience Host at a Fun Entertainment Centre

Tenpin; Luton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retail discounts

Best Doctors

Free bowling

Free food

Parental leave

Medicash health care

Employee assistance

Free counselling

Life assurance

Long service awards

Recommend a Friend

Spot rewards

Job summary

Tenpin in Luton is seeking a Customer Service Assistant to welcome guests, manage reception bookings, answer enquiries, identify sales opportunities, and help run events across Laser Arena, Escape Rooms, karaoke, and more. Be proactive, friendly and confident in customer interactions, with a focus on delivering excellent service.

You’ll work across departments, including hosting parties, serving food and drinks, and keeping the centre clean and welcoming.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player, with good attention to detail.

Responsibilities

• Provide excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.

Skills

Customer service

Communication

Flexible schedule

Team player

Job description

Tenpin in Luton is seeking a Customer Service Assistant to welcome guests, manage reception bookings, answer enquiries, identify sales opportunities, and help run events across Laser Arena, Escape Rooms, karaoke, and more. Be proactive, friendly and confident in customer interactions, with a focus on delivering excellent service.

You’ll work across departments, including hosting parties, serving food and drinks, and keeping the centre clean and welcoming.