Customer Experience Executive - Hybrid, Growth & Perks

First Mile | Certified B Corp; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Continuous learning and development

Career progression opportunities

Holiday entitlement 25+ days

Monthly £60 personal allowance

Regular social events

Enhanced parental leave

Hybrid working after probation

Job summary

First Mile in Birmingham is hiring a Customer Services Executive to deliver top-notch support, handle orders, and address recycling queries. You’ll engage customers via calls and emails, providing expert solutions and maintaining a helpful, friendly tone.

The role offers a starting salary of £24,650 per year with a performance bonus and hybrid working after probation, supporting personal growth within a rapidly expanding, award-winning environmental company.

Qualifications

• Proactivity and enthusiasm that shines through every interaction

Responsibilities

• Handling inbound calls and emails from our valued customers
• Resolving queries with finesse, whether routine or complex
• Mastering the art of complaint handling like a true pro

Skills

Proactivity

Enthusiasm

Customer service

Job description

First Mile in Birmingham is hiring a Customer Services Executive to deliver top-notch support, handle orders, and address recycling queries. You’ll engage customers via calls and emails, providing expert solutions and maintaining a helpful, friendly tone.

The role offers a starting salary of £24,650 per year with a performance bonus and hybrid working after probation, supporting personal growth within a rapidly expanding, award-winning environmental company.