Customer Experience Advisor - Housebuilding (Hybrid)

Advanced Supply Chain Group; Shrewsbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Length of service rewards

Referral bonuses

MyPerks platform

Cycle to Work

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Maternity/Paternity leave

Birthday off

Holiday trading scheme

Volunteer days

My Voice surveys

Job summary

Reconomy Connect, part of the Recycling Loop, is seeking a Customer Service Representative to join the Housebuilding team in Telford. You will be the first point of contact for customers, handling over 60 calls per day or equivalent emails, and ensuring smooth daily operations through effective organisation and prioritisation.

Initial full-time in the TF3 3BD office, with the option to move to a hybrid model after three months (3 days in the office, 2 days from home on a rota).

Qualifications

• Experience in customer service in an office, retail or hospitality setting.
• Comfortable working under pressure in a fast-paced environment.
• Effective written and verbal communication skills.
• IT literate with Microsoft Word, Excel, Outlook and Teams.
• Excellent attention to detail to ensure accuracy when placing orders.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service.
• Handle over 60 incoming calls per day or equivalent emails.
• Ensure smooth daily operations through organised workload prioritisation.
• Build strong relationships with customers.
• Collaborate with the team while taking ownership of individual tasks.

Skills

Customer service experience

Communication

IT literate

Attention to detail

Working under pressure

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Tools

Word

Excel

Outlook

Teams

Job description

Reconomy Connect, part of the Recycling Loop, is seeking a Customer Service Representative to join the Housebuilding team in Telford. You will be the first point of contact for customers, handling over 60 calls per day or equivalent emails, and ensuring smooth daily operations through effective organisation and prioritisation.

Initial full-time in the TF3 3BD office, with the option to move to a hybrid model after three months (3 days in the office, 2 days from home on a rota).